Supervisory Skills

Modular 6 Day Programme

This programme is aimed at new or existing supervisors, team leaders and first line managers.

Junior managers now work in a very complex environment, often with high work loads - personal organisation and a high level of competence are key to delivering high performance in businesses today.

This programme has been developed to give participants a full set of competencies, enabling them to manage effectively with confidence.

Each module combines theory with a high level of practical content, so that participants know how to apply their new skills with confidence when back in the work place.

Programme Content

Module 1
  • Communication principles
  • Personal organisation
  • Presentation skills
  • Report writing
  • Effective meeting skills

Module 2
  • Objective setting
  • Giving and receiving feedback
  • Performance management

Module 3
  • Managing appraisals
  • Performance coaching
  • Team development

Module 4
  • Understanding customers
  • Delivering first class customer care
  • Dealing with customer complaints

Business Benefits

By the end of the programme participants will be able to:

  • Use a variety of supervisory skills to manage
    their team
  • Apply the principles of effective communication to line management
  • Use active listening and dynamic questioning techniques
  • Plan and organise weekly activities and schedules
  • Deliver presentations with impact
  • Create succinct business reports
  • Run efficient meetings
  • Manage the performance of their team members
  • Coach using a performance coaching model
  • Operate in line with employment law requirements

Additional Benefits

Participants attending this programme will receive:

  • A full colour reference manual on supervisory skills
  • A supervisory skills checklist and toolkit pack with strategies that can be used back at work to maximise the effectiveness of their supervisory skills

 

Testimonials

"As a result of the workshop, I now have a set of tools that enable me to carry out my job efficiently and with confidence"

"Chunk sized sessions are easy to understand and build on my existing knowledge"

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